No one seems to care that my Huawei P10 Plus Contract is supposed to come with a Huawei Fit watch

I took out a Huawei P10 Plus Contract on 23 July 2017 at the Telkom Direct Store at Clearwater Mall. Included in the contract was the Huawei Fit watch.

Upon taking out the contract, the lady assisting me (Mpho) stated that they currently do not have stock of the watch and she will call me once they receive stock to come collect it.

To date the following has happened: - I have not received a call from Telkom Direct @ Clearwater Mall. - I have tried numerous times on numerous days to call Telkom Direct @ Clearwater Mall to query if they have received stock, however I have CONSTANTLY failed to have my call answered. - I have physically been to Telkom Direct @ Clearwater Mall where I was told by another lady (Inge) that they still do not have stock and cannot say when they will get stock or provide any useful information to me on the status of my watch. - I have written a complaint to ********** which was an email address provided to me by a lady assisting me from the Telkom call center - the email failed to deliver due to the email address being unfound. - I have written a 2nd complaint to ********** on 29 November 2017 which I have still not received any feedback on.

I am extremely unhappy with this service on Telkom's part - I have been paying for something I do not even have for over 5 months now and no one, to date, has assisted me with regards to my queries.