NO ONE KNOWS WHAT TO DO

So i app**** online for my B315 router on the last week of September,and only got a reply on the 1st week of Oct...then that same week i sent my documents and the lady assisting me said she got the documents thanks. Then i waited four weeks for it to be delivered and was delivered yesterday, funny enough the sim was not active,so i called to activate it an no one seems to know how to or which centre does such. So today i went to the closest Telkom outlet in Rosebank and the guy that assisted me was on the phone trying to get the department to activate it....was sitting for over 2 DAMN HOURS trying to call a specific department about the activation with no luck.....honestly i dont have the patience for this anymore. I have two smartplan contracts of which im happy with,but this router is really making me angry and just need the damn sim to be activated or should i wait another month for it to be done so?