TB
Tarryn B

1 reviews | Active since Nov 2016

03 Nov 2016, 09:25

No one knows what they are doing in your company!!!

<p>I have signed up for a residential fibre uncapped 10mps line and one of your agents put us down for a business line 20mps & 10mps. I have called your offices 8 times, the call never lasting less then an hour being transferred between departments and sometimes even beingtold that they can no longer transfer calls, i will need to cal back!!<br /><br />I've even been instore @ the Fourways Crossing branch to be assisted where I was told everything was fixed & my adsl had been cancelled!! All lies!!</p> <p> </p> <p>Your service is shocking!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (1)
Telkom
Telkom's reply03 Nov 2016, 10:27
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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