No one knows what happened to my R220 recharge

I bought R220 8ta airtime yesterday morning via cellphone banking hoping to buy data with it, but the airtime did not reflect when I did a balance check, but I received an SMS from Telkom acknowledging that I have made a recharge, an hour later, if not earlier I called customer care and spoke to a consultant called Owen who said he was from the Jhb branch, told me they can't help me, I should take it up with my bank FNB. When i asked for a reference number for the call he said he doesn't have one!!! I called again and some girl referred me to the back office dept, and I spoke to Sthabiso from the Durban branch, who was very friendly and gave me a reasonable solution (one I'm not particularly happy with) but at least it was a solution. He told me that he would log a query, and I should call them back on THURSDAY to see if it has been sorted out. Now this whole thing has been a big inconvenience for me because that airtime was for data, and I was not planning on spending another cent on data. He gave me a reference number ***2. I am so unhappy with this occurrence. I just recently ported to Telkom Mobile from Cell C hoping for better and this is what I get.