no one knows their job

I am shocked with the pathetic level of service from Telkom. The staff all have a different idea of what has to be done. There is no consistency when speaking to clients. Everyone I have spoken to have all given me different answers. I just want one answer. My line was cancelled and I called 12th August and spoke to someone who said the line will be reinstated in 48 hours ref ***A. The lady said that it will not be a new line and the package would stay the same. It was supposed to be a seemless process. Since then I have spoken to I don't know how many people each with a different answer. Some said it would be active others said I must call a sales department, some didn't even know what to answer. I have no spoken to someone else after holding for 20min from my cellphone only to be told that she has no idea but someone will call me to come set up a line and it will be a new line not a reinstated. I just want an answer which no one seems to be able to give me. Do I wait 48 hours or 1 month?