No one knows how to help

<p>I have had a prepaid line, which was upgraded to a post paid. Once changed, I still could not make or receive calls. After calling the billing department, they advised that they could not see why it was suspended. They changed it on their side which gave me the ability to receive calls. But still unable to make calls. I called again, and this time the billing department said it was a problem with my upgrade and put me through to new sales. New sales could not understand and put me through to technical support. Technical support said they still see my line as prepaid and cannot understand why. So I have been through all the departments, logging faults after faults and not once has a technician come to see what the problem is, after numerous requests from me. There is now no incoming calls, and no one from Telkom can explain or fix the problem. </p>