no one knows about my line transfer but im billed

On the 3rd of October I went to suspend my telephone line and requested for it to be moved from my previous address to the new one. I got an SMS that they will be at my house on the 12th of October. No one came. I called on the 16th only then did a lady say they couldn't find anyone at my house which is not true as there is alwa6s more than 2 people at my house all day. She said she would escalate my case. On the 25th i called again as this time not even a sms was sent. Thw lasy sais on her system it shows no request for relotaion. Its the 31st i have recieved a billing with a line rental for October and R15.00 usage. What am i renting? I have no line! I dont eve? have words to express how i feel righy now