No one is willing to help me

I do not have internet connection or a working landline since 8 January. It is 4 March today. Telkom has been to my house once after which nothing has changed. They sent me an SMS once to say that they will contact me, but until today no one has contacted me. I have been paying for a landline and uncapped internet connection which I received no benefit of. I have logged multiple complaints online and tried escalating my complaint online as well as in the shop, but nothing has happened. I sent a message on the website to request a call, however the people that phoned could not help me and referred me to the shop. I have been to the shop 3 times and they also could not help me. I do not know what to do. I have never experienced such bad service. This has cost me hundreds of rands in airtime and data costs on my cellphone to try and sort out, but no one is willing to help me. Meanwhile, I am paying for a service that does not work.