No one is assisting me

<p>Hi Telkom,</p> <p> I would just like to advise that I find myself highly disappointed in your turn around time. I went to your store to purchase a brand new laptop on the 28th Nov 16 but it was damaged. I have been advised that I will not get a new one but you will rather try to fix the one I was given and the parts are being rdered out of the country. I cannot accept this as it is too risky. If the goods where damaged when handed to me then I am afraid they will get damaged again if returned. I will not be happy to receive damaged goods therefore I strongly feel that it would be your duty to provide me with the new laptop which I signed up for moreover I'm being billed for the device and I haven't been using it. I purchased that laptop for work and I am left behind as I cannot work from home. This is unacceptable. I have many questions and doubting Telkom because, how did the laptop get damaged in the first place was it already used and repaired?</p> <p>Please may you assist in providing a new trustworthy laptop as soon as possible, I have no idea on when I should expect the laptop, the last time I got a call was two weeks when they asked for my password and i purchased this laptop to work.</p> <p> </p> <p>I signed the contracted with Telkom and I am going to be billed at the end of the month for something I did not use moreover not even in my possession.</p> <p> </p> <p>It would be best to just cancel the contract as I opted for a new device and not a damaged good. I am very disappointed in the level of service attained. At MTN, should a customer not be happy with their device within the return period they replace them with a new one. I had bought the device on a Saturdayand returned it on a Monday but we are now heading to a new month, New Year and I’m left behind with work.</p> <p>What will you be billing me for at the end of the month? I do not want to pay for someting which i am not using moreover Its still brand new, unless i was given a demo.</p> <p>I purchased the device at the South Gate Store and I spent hours at the store as I wanted to get the application done in order for me to go home with the device to complete my work. The other providers didn’t have laptops in store and I had to wait for delivery, being desperate I signed the contract with Telkom and I’m very sad as no one is giving me an update. The other day I received a phone call to request my password- aren’t I getting a new laptop? I’m being giving the damaged device again? I called Telkom yeserday and they said that they will follow up and get back to me but im still waiting.</p> <p> </p> <p>I am lookign forward to hearing from you.</p> <p> </p> <p>Ref#RN ********** 1</p>