No one fixing a ADSL line

After a week with various promises our ADSL is still not repaired. <br> <br> Afrihost, our ISP, also reported this the same day we did.<br> <br> When you call Telkom all the ***********, illiterate ******* says 'its escalated'. I wonder if she knows what it means. <br> <br> This is our business, we need to get invoices out and pay bills. And the line is not for free, do they realise that or just don't care?<br> <br>