RS
Rui S

1 reviews | Active since Jul 2011

11 Aug 2015, 12:28

NO ONE EVER ANSWERS

BEEN TRYING TO CANCEL MY POLICY FOR MY LANDLINE AT HOME SINCE THE 10TH OF JULY BUT TELKOM NEVER ANSWERS AT THE CANCELLATION DEPARTMENT, EVERY TIME I GET THROUGH TO SOMEONE THEY TRANSFER ME AND I GET THROUGH TO NO ONE. WENT IN STORE AND WAS GIVEN AN EMAIL TO USE BUT THAT MAIL BOX IS FULL AND THE MESSAGE CANT BE DELIVERED. <br> REALLY FEELS LIKE TELKOM IS HOLDING ME HOSTAGE AND NOT LETTING CLIENTS CANCEL.

0
Replies (1)
Telkom
Telkom's reply11 Aug 2015, 14:13
Official
Hello R230126,

Thank you for making contact with us.

Please be advised that your query is being escalated to the billing team and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Bongani
Telkom Social Media Team