No one could tell me how much is due on my account

I callled the call center 081180 number, waited for 10 minutes to get hold of an agent, then told him I wanted to know whether they had run their debit order on the 1st as they said they would or not and how much was due on my account. The agent had me waiting on the line for a further 10 minutes only to tell me that he cant access my account and therefor can't help me. I told him that the nearest Telkom Store is 200kms away and that he should try and put me through to someone who can actually assist. To my surprise, he had put me through to a line for self service and had officially passed the buck!<br> <br> I cannot continue like this, this is the worst service I have encountered in years.