No one contacting me re upgrade

I received a sms 30 May 2015 saying they see I didn't upgrade. I answered a few questions on this sms of which 1 was do I want someone to call me back - still waiting. Contacted the call centre several times. They tried to put me through to Sell Direct - they don't answer. Phoned Sell Direct directly - they never answer. E-mailed Telkom as well as Sell Direct to contact me - no reply. Makie from Telkom sent 3 e-mails to Sell Direct to contact me - no joy. My problem is that they closed down the Telkom Branch in Jeffreys Bay. I must now drive to Port Elizabeth 70k there and back - R300 petrol - that is 3 plus hours I must take of work hence my request that I want to upgrade telephonically