No one can help

For weeks now I have tried to upgrade my line to a 10mbps I phone in wait 55 min before someone tries to help me then transfer me online the can't even help me. I use to be at cybersmart ended August 2015, then Telkom has my adsl line and mweb the data, I ask telkom then 1 tells me my line is 4mbps but my isp is mweb, she transfers me to sales to upgrade my line sales tells me my line is 10mbps but my isp is cybersmart, I contact mweb they say my line is still 4mbps I contact cybersmart who got this from telkom <br> Please be advised that we transferred the adsl back to Telkom and we have received the following feedback from Telkom Please note that you are not an authorised ISP for this Service Number. Then I have to wait and nothing happens this is a joke can anyone tell me what's going on a straight answer and upgrade my line to 10mbps. It's no longer with cybersmart so what is the story Telkom and now I have to wait longer cause you going to escalate it, I asked 3 weeks ago as well upgrade my line the lady said no problem in 24 hours lol nothing happend why do you have unexperienced people working and no one knows what's happening. I want a clear answer today not tomorrow today