no one can help

1 september 2015 Telkom suspend our mobile internet.We had debit order for R:699.00 a month and telkom bill my account whit R 4000.00<br> i went to telkom store in Cresta mall and explain my problem.The telkom employee told me to pay R:1398.00 for this month and last month as they (TELKOM) knows that there is a lot of problems and complains regarding the account. I have been almost every day to the telkom branch in Cresta but the telkom employees can not help me as they said that they send request to the telkom head office to explain the suspension of my account but no one is replying to them .I have been for more than 6 hours in total since 3 September on customer care 180 and on each call to 180 ( telkom customer care) i speak to 5 to 10 different persons explaining my problem and been transferred from one department to the other and every one tells me that i have been transferred to the wrong department.<br> I DONT HAVE INTERNET SERVICE FROM TELKOM MOBILE BECAUSE SOME ONE IN TELKOM IS NOT DOING HIS JOB PROPERLY.<br> HOW I CAN HAVE A CONTRACT FOR 24 MONTHS FOR A SERVICE I AM NOT ABLE TO USE AND STILL PAY FOR THIS CONTRACT<br> THERE IS NO 1 CAN CALL ME AND EXPLAIN WHY THE ACCOUNT IS suspended