GM
Gary M
1 reviews | Active since Dec 2014
10 Feb 2016, 16:24
No one can ever help
So as per usual telkom always fails miserably at anything that relates to customer service. Number 1 i have been paying for a 10mbps adsl line, i dont get this speed ever and when i checked with my RELIABLE ISP they tell me its at 7mbps. This is not on! i am paying for a service that i am not getting. Then if i try and move my service i have to spend an hour on the phone getting through to anyone who actually works at telkom.<br> I really wish we had other servioce providers in this country so i wouldnt have to rely on these *********** people.
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Telkom's replyOfficial
10 Feb 2016, 18:46Hello GaryMC86,
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. We have interrogated the service and the results indicate defects on the line. We locate a metallic noise on the line. e have reported the fault and we will provide the fault reference via SMS.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. We have interrogated the service and the results indicate defects on the line. We locate a metallic noise on the line. e have reported the fault and we will provide the fault reference via SMS.
***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply10 Feb 2016, 18:46
Official
Hello GaryMC86,
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. We have interrogated the service and the results indicate defects on the line. We locate a metallic noise on the line. e have reported the fault and we will provide the fault reference via SMS.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. We have interrogated the service and the results indicate defects on the line. We locate a metallic noise on the line. e have reported the fault and we will provide the fault reference via SMS.
***
Regards
Keagan
Telkom Social Media Team
Best regards,