No one can answer a phone anymore?

Dear [Email Removed]<br> <br> Whoever is working at your counter is not answering the phone. This is REALLY bad customer service. Why have a number for your store if no one answers it. This is frankly unacceptable. I have sat for the past hour, and an hour this morning, repeatedly phoning this number. ***<br> <br> I am trying to find out if my LTE modem, which was sent on repairs, has been delivered to your office in Rosebank. <br> <br> Please respond.<br>