No One calls !!'

I have done a successful bid to have wireless uncapped installed in my house last week. No one has called me to set this up as stated in the email confirming my ticket number. I complained on line and 2 people called me back but half way through the application they hung up. Now a week later of more complaints and trying myself to contact the call center I can't get hold of anyone that wants to help me. Why is it so hard to want to spend money on your company!!!!