No-one at Telkom reads the automated text messages

Tues, 27th Oct: Opened a fault due to intermittent ADSL <br> Thurs, 29th Oct (07.01am): Received automated SMS saying that Telkom had attended to my service, and asked to rate interaction? No-one interacxted with me, and fault continued. I gave full story during this auto-generated text response system.<br> Thurs, 29th Oct (11.28am): received same SMS and I again gave a descriptive answer to the nature of the fault.<br> Today, 03 Nov: I again received same SMS.<br> Question: Does anyone ever read the SMS's you send? It doesn't appear like it.<br> PS: my fault is still outstanding with intermittent internet accecs.