No-one at Telkom is able to assist with a single query

I received a call from Telkom to sell me their fiber solution and I agreed. Then I was assured that the technician would contact me within 21 days to schedule an appointment for installation of the required instrumentation which did not happen. The driver contacted me when he was at my gate, ready for installation.

Then I had to supply him with a username and pin which i never received.

I tried to get the info from Telkom but been pushed from pillar to post with not a single person who could assist in getting the problem solved. Instead:

The technician said that I need to phone 10210 which I did, the operator at at 10210 said that I need to phone sales at 10213. the sales person at 10213 said that I need to phone 10210 and I lost my temper ... I asked if there is someone who can solve my problem and phone me back ... instead they said that they are not allowed to make outgoing calls .... this is Telkom .... and they can not make outgoing calls?????

I am writing this complaint out of frustration and actually do not think that I will get a reaction from Telkom :-( (I do hope they phone me in order for me to try and resolve this)

This is totally unacceptable poor service