no one at call centre

I recently upgrade from a 4 MB home line to a business line since then I and lucky if I get 2MB download speed I tried calling telkom now to try and reset the port in hopes that that would work only to find out they don't have any fault logging consultants available since when do you not have night staff since some people only get home this time of the night ! Telkom fix my damn line and fix your damn company you are pathetic !