CM
Carolyn M
1 reviews | Active since Sept 2014
13 Mar 2015, 18:11
no one answers the phone at all
At the moment I am currently holding on 10210 for over an hour!!!... to report a fault with Telkom.. Internet connection just suddenly gone for 4 days now and can never get through to them!!!! Absolutely ridiculous.. Is that how many calls they have on faults? Definitely need to improve their customer care service.. Seriously considering taking my business elsewhere!!!
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Replies (1)
Telkom's replyOfficial
13 Mar 2015, 18:31Hello Carolynma,
Thank you for making contact.
We do apologise for the experience.
Be assured that our team will follow up on your complaint and assist you further.
Your social media reference: SM96174.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
***
Thank you for making contact.
We do apologise for the experience.
Be assured that our team will follow up on your complaint and assist you further.
Your social media reference: SM96174.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
***
Telkom's reply13 Mar 2015, 18:31
Official
Hello Carolynma,
Thank you for making contact.
We do apologise for the experience.
Be assured that our team will follow up on your complaint and assist you further.
Your social media reference: SM96174.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
***
Thank you for making contact.
We do apologise for the experience.
Be assured that our team will follow up on your complaint and assist you further.
Your social media reference: SM96174.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
***