no one answers the phone

Hi....in November 2014 I signed for a new subscription with telkom upgrading to smarthome advanced which included home line rental, adsl and a modem etc.<br> The advert states iNSTALLED WITHIN 7 WORKING DAYS OR 1 MONTH FREE, my modem arrive d two weeks after my application. Thats the least of my issues, from the time the modem arrived till today 19 feb 2015 my adsl has not been activated and to add more to my misery ive been paying for this for the last two months.<br> Ive tried calling there callcentre 10210 but noone answers the phone even though Ive waited at times for upto 35mins.<br> Terrible service I cant even get through to cancel this service. <br>