No one answering calls or online chat

i have been phoning Telkom the entire day, at a stage holding on for almost 2 hours and there is no answer. even the online chat to a consultant function is messed up and also no response.<br> i need to get my username and password that was lost after you sent it via SMS and my phone got wiped. today they are doing my line and router install and what am i suppose to do without my username and password. also asked on Facebook and there is also absolutely no response. really Pathetic. Utterly disappointed in Telkom.<br> order number: ***<br>