No one answering !!!

For a week now, I am trying to speak to an agent on 10210 to report a problem with my recharge voucher .<br> The automated recording tells you that there is currently high call volumes. This is the same message that you hear at any time of the day . I just called at 8:00am this morning again and the same message is heard and I have stayed on the line for over 25minutes!!! <br> What is going on at Telkom that all of a sudden you cannot log a problem via the call center.<br> Bad Customer Service!