VC
Vonani C
1 reviews | Active since May 2013
21 Apr 2016, 11:11
No notification upon contract expiry and billing
I had a contract with Telkom mobile since 2014 (24 month contract), the contract expired in February 2016, instead of Telkom mobile sending an email or some sort of notification that my contract has expired and what the implication there off, of not cancelling the contract. They opt to bill me excessively for data that they choose to send whereas they know the contract has expired. Rather they, cancel their service than bill unsuspecting people higher rates for being out of contract. <br> <br> How can I trust their services anymore, no good faith whatsoever.<br> I want a refund to the debits they took for providing a service I did not request. <br>
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Replies (2)
Telkom's replyOfficial
21 Apr 2016, 12:25Hello Gweez,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM225990
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM225990
Regards
Luleka
Telkom Social Media Team
Telkom's reply21 Apr 2016, 12:25
Official
Hello Gweez,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM225990
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM225990
Regards
Luleka
Telkom Social Media Team
VC
Vonani C's updateReviewer Update
04 May 2016, 07:24Good day
Still waiting for a resolution with regards to my query.
I have filled for contract cancellation on the 21st of April and till this day, no one has contacted me to confirm receipt of my cancellation request or inform me how long the cancellation process is anticipated to take. The is no number to call and get feedback, and in the meantime I still get billed for a service I do not utilize.
VC
Vonani C's update04 May 2016, 07:24
Reviewer Update
Good day
Still waiting for a resolution with regards to my query.
I have filled for contract cancellation on the 21st of April and till this day, no one has contacted me to confirm receipt of my cancellation request or inform me how long the cancellation process is anticipated to take. The is no number to call and get feedback, and in the meantime I still get billed for a service I do not utilize.