No new qualities, just poor service

6 weeks ago I app**** for a telkom line being asured that i will get a call or any form of communication from telkom to discuss the line instalation. 3 weeks went by... Nothing... Went back, gave my ref# they said it should happen this week... Nothing!! Contacted the call centre via chat online.... They cant even find my refrence #. <br> So the lady at the call centre made a new order and told me someone would contact me. This time they did telling me they will be here on the 8th to install my line and that it would take the whole day. They only arived at 14:30 walked in and told us they will be back on Monday as they cant do the installation at this moment. I refuse to pay for this POOR service, you said you have improved your service.... I disagree completely, will you pay for a cold meal?? I have lost work because of your poor service!!! Why should i pay?