No new contract because I owe R0.99

I initially went to Telkom Cresta on 01 August 2023 to get a Samsung A54 on contact. The consultant I was dealing with is a lady by the name of Vanessa, who sent me her details via WhatsApp. On 02 August 2023, Vanessa informed me that she cannot assist me with a new contract, because I have an outstanding balance of R0.99 on my account. I asked her how to pay it, and se referred me to 081 180. After numerous attempts, I simply could not get through to a consultant, and upon informing Vanessa she assured me that she will investigate and call me that same afternoon. To date, I have not received a call from her.

On 04 August 2023, I tried the process online and it said that I am eligible for an upgrade on my current number ***) so I proceeded with an online order (ONLINE17028) which as far as I am aware was approved and the message I got was that I would be contacted by a Telkom agent to finalize. I didn't receive a call.

In the months leading up to August 2023, I received a call from a Sales agent by the name of Tristen Figg. I informed him of the above challenges via email, and he called me. Tristen told me that the R0.99 won't be a problem as he had activated lines for people that had outstanding balances of maximum R99 historically. He said that he would call me later that afternoon to finalize the deal for the online order. I have not heard from him since.

On 30 August 2023, I went to an Istore in Clearwater mall for assistance in getting a new contract, and again I was told that I have R0.99 outstanding, and they cannot assist. I went to the Telkom store at Clearwater where a ticket (***3) was logged for me, and I was told it will take 72 hours to 7 days to be resolved. According to my online profile this ticket was "resolved" and closed on the same day, but I didn't get any correspondence. I obtained the cell phone number gentlemen by the name of Dexter at Clearwater. I called Dexter on Saturday and he asked me to send him my ID number via WhatsApp for him to investigate. He read my message but didn't respond. I sent him another message on Sunday, which he read, but ignored.

I called again today, 04 September 2023. I spoke to a retentions agent who said my account has a zero balance. She advised me to call sales, which I ,did, and they told me the R0.99 is still reflecting.

I also logged a request for someone to call me back online. I just received a call, and explained all of the above. The line was clear and we could hear each other, but then suddenly she started breaking up, and eventually the line just went silent. She hasn't called back.

Is Telkom not interested in my business, and should I move my family to one of the other service providers instead?