No network for a week now

My cellphone contract is with Telkom mobile and they put my network off a week ago, I phoned them and they said there was an amount due on my phone bill. I explained to them that I paid earlier manually before the debit went off. The said that the issue was on their side and I had to wait 72 working hours (about 10 days) for it to come back on. I then asked the consultant their working hours and she rep**** by saying 8-4...I then realised that I was on the phone with her and it was only 07:22. I phoned the next to days asking if they could activate my network sooner seeing that I use my phone for business but they couldn't. I personally think this is terrible service seeing that I have to wait 10 days for a network on my phone for an issue that was on Telkom's side.