NO NETWORK & FAULTY LANDLINE FOR OVER 3 MONTHS WITH NO FEEDBACK

NO NETWORK & FAULTY 'LANDLINE' SINCE AUGUST 2024. We have been loyal Telkom customers for over 25 years, and are still receiving terrible service. We are running a business and have not been able to receive or make calls for 3 MONTHS! This is completely unacceptable, and we have had NO FOLLOW UP OR FEEBACK from Telkom. Our landline (Telkom wireless 'landline' which uses a Telkom Sim Card') has had NO network since August 2024, and we have phoned and reported this multiple times. We were asked to test the sim in another phone to see if it was the sim card issue - The sim card is working, it is a network issue. We used to have Telkom signal here (as that is how the phone used to work) but it has gone down and no one has been in to test it, or followed up with us after 5 reports, and various reference numbers. They apparently closed the first case after they 'couldn't get hold of us', as they were trying to contact us on the same landline we are reporting. I reported it AGAIN the other day, with yet another reference number and was asked to 'bring the landline in to a telkom store for testing'. I said we will absolutely not be doing that as we shouldn't have to go out of our way to fix this issue that has nothing to do with us. We would also need the technician to test the network issue which is impossible to do if we are in the store.

This is completely unacceptable and we are ready to cancel our contract with Telkom if this does not get resolved.