No network coverage- battling to cancel contract

<p>Telkom stop messing with me and cancel my contract case number ********** 9. I took out a R400 wifi contract through your promoters who came to my workplace. After receiving the device and upon connecting it I didn't have network coverage. I called the callcentre to activate sim and I was told it's active but I still didn't have network. I called again the next day and was told to reboot the wifi device but the problem would persist. I then asked for the contract to be cancelled as it was of no service to me. I was advised to visit the nearest Telkom branch being the Glen mall to obtain cancellation form and submit via email (I got proof). I did exactly that and submitted the forms to cancellation on the same day and still within the cooling off period. I was told of 21day cancellation period. The consultants at the Glen also confirmed that my area doesn't have coverage. The promoter was supposed to have sent a technician to test coverage of which it wasn't done. 4months later my contract hasn't been cancelled yet Telkom is debiting my account and I reverse payment. In my attempt to cancel the contract all I get from the useless, utterly disrespectful and rude callcentre agents and their managers is that my case has been escalated. Also intentionally inputting incorrect data on the case and no one has been assigned to handle my case. The most ridiculous thing I was told is that they can't put me trough to accounts or retentions dept because they are not allowed to do so. Today they debited R1500 which I asked my banker to reverse and stop further debit payments from Telkom. You can't expect me to pay for something that never worked. That's BS. You are too quick to sign deals but give people the run around when they want to cancel. I expect the same turnaround time.<br />Litigation might be costly but if all fails what recourse is available for me take legal action against Telkom to cancel the contract and putting tremendous stress on me? Will the credit bureaus clear my name because I'm quite certain that with each payment reversal my credit score is negatively impacted? </p>