No network coverage

I took out a Cell phone contract with Telkom and moved to Mooikloof within a month and discovered that I have no coverage in my apartment. After many calls to the customers service and with no help,I went to a Telkom branch at the Woodlands mall. I was told that a technician would come out as this is a common problem in the area. When this didn't happen I went back to the branch and was told the manager would call me. Eventually when Agnes called me she wanted to know why I'm only reporting this now, I explained to her that I recently moved to Mooikloof. According to her, I should've informed the agent that assist me with my contract that I was moving and he would've advised against me taking out a contract as this is policy with Telkom. She also mentioned that Telkom agents always advise wich areas do not have coverage before you apply for a contract, which was not the case with me. They quick to sign you up but when it comes to Service they are of absolute no use! I am no stuck with a phone that I cannot use and is worthless to me.