No network and bad service from call center

Last night (8 Jan 2020) I cLled telkom after I had just lost network on my phone and router. The 1st consultant put me on hold a long time before even understanding the details of my concern. I called again and the 2nd consultant was so rude and also put me on hold until I hung up. The 3rd consultant just transfered me to someone else while I was busy explaining what the problem was. The last consultant was nice but basically told me to wait for the network to return.

Last time I had network issues with telkom they eventually sent out a technician who found out there equipment/facilities were vandalized and fixed the problem. Now I'm told to wait... Telkom service is terrible. I'm going to block the debit orders until this issue is resolved otherwise I'm paying for nothing.