1 reviews | Active since Nov 2016

16 May 2017, 08:37

No network

<p>Since the start of the weekend my Telkom contact has been running on roaming... No matter where I went in jhb. Just after midnight I received an sms that my Internet has been paused because I'm out of bundle (on Friday I had 3Gb data). So this morning I'm trying to add a bundle and nothing works! None of the SSID codes are valid, the app is embarrassed because it can't log in and even the Website keeps giving me a no response error. So I try calling 180 and get the prompts. 1St thing I notice "press 1 for help with this number, press 2 for help with another number"... Pressed 1 "please input the number you need help with followed by the # key"... OK... Follow the prompts and finally get to "your call is being forwarded to the next available consultant. Did you know we now offer..." line dead. After a few attempts with the same results I fished out my cellC modem to access the Internet. No mention of technical difficulties and still no access to the Telkom site. What gives? I'm paying for a service here I can't utilise!</p>

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Replies (2)
Telkom
Telkom's reply17 May 2017, 07:49
Official

Hello tyrone-van-den-berg

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply18 May 2017, 09:48
Official

Good Morning Tyrone,

We were experiencing system access problems, a number of customer services were affected, including call centre, topping up airtime/data and *180# service.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,