No net no assistance no help

Our net has been down for 2 weeks, everyday we phone and they tell us a tech will be at our place to solve the problem & no one ever comes. Every time we call they say the problem is solved yet we have no net and no line. They keep saying the tech was at our place but no one has been here once, they always say the case is closed due to it being solved with different stories but nothing gets done. This is ridiculous as I need my net for work, I have spent so much data on my phone due to the lack of service from telkom. I pay every month for telkom and to have no net for 2 weeks is terrible service from them. I want my net solved ASAP i need to work. Reference number is 1554CRK091017