No Movement or Feedback with regard to Fault

Hi,<br> <br> So I reported a fault on my line approx 18 - 21 March on my line, whereas I had limited to very slow connectivity on my DSL connection. Since then I received a update that it was rectified which it clearly had not been, so I submitted another fault request: 203ATK220316 at which to this point nothing has happened or no communication has been received? After talking to my ISP, it seems that my line has been crossed with another individual, and basically I would LOVE to know when this will be fixed properly. Thank you.