No more remote fixing please

<p>I logged a fault with Telkom on the 22 August and since then there has been no sign of them. I have two seperate lines both with no internet and no phone line. I have called numerous times for progress updates and get the same response every single time. " The technicians are trying to fix it remotely".</p> <p> </p> <p>How many times are they going to try to fix it remotely before realizing that is not the solution? How much longer do I have to wait for this to be taken seriously? Am I still expected to pay for this lack of service at the end of the month?</p>