No more customers please!!!

I have had a Telkom mobile contract for two years and want to renew the contract and get a new handset. I spent ages trying to find how to do this - no facility at all. I tried calling their call centre and got told to go to a branch. I went to a branch (actually two) and was told they don't have stock of iPhones and I should order on the website. I explained that there was no facility there for renewals. Then informed to order it like a new purchase and inform the agent that calls back that it is a renewal.<br> <br> I went through the process on the Telkom website and two weeks later have still not had a call or email from them. I have now been waiting for a call centre agent for 45 minutes to try to find out what other hurdles need to be addressed before I can renew my contract.<br> <br> I am inclined to go to a new service provider, but they are all as bad as each other. Don't worry about giving decent service, just as long as it is not as bad as the worst of the others, they are happy!!!