No more ABUSE , please telkom

Telkom ADSL line was being abused and I am being *********ly billed for the abuse of my line. I get a daily report on the data usage on my ADSL data line . When I noticed abnormal usage and my bill was escalating due to this usage , I tried to get Telkom to assist me by urgently suspending the line whilst they investigate the issue but nobody I spoke to initially could help. The center agents (the first line support) could NOT "PUSH THE RED BUTTON" on my account most call center staff were not helpful in this regard so my account and so my data kept on escalating but I never gave up , I kept on trying using up all my airtime and minutes on my mobile phone until I could get assistance eventually I did manage to get the line suspended, but it was a real battle and after much financial expense and inconvenience VALUABLE TIME WASTED. - I am terribly disappointed once again that with the SERVICE I received from TELKOM in such and urgent case. I still await my refund for the ABUSE... just how much more can I take!!!