NO MODEM RECEIVED

I had my landline moved from my old house to the new home in January 2018. I have had so many problems with this relocation, but in any case, it was eventually done. A few WEEKS ago I received a phone call from someone at Telkom, asking if Open Serve or Telkom at The Bridge in Port Elizabeth handed me a modem! I told the lady that I had NOT received such a modem and she said they would have to INVESTIGATE what happened to the modem. Needless to say, I have never received the device and AGAIN, there are no notes anywhere that this modem needs to be given to me.