No MOBILE UPGRADE service at all
I have been trying to upgrade my mobile contract for 2 months now and Telkom DO NOT have ANY laptop devices in their shops. I phone the call centre to upgrade, they have the laptops but cannot place an order as they DO NOT have any anti-virus software in stock. However, they still publish their magazine in the shops for the last 2 months with laptops available.
How does this organization stay afloat - I cannot understand it.
Now I am waiting to see if they are going to continue billing me for my contract.
Hi jeanine-skelton-1,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Hi jeanine-skelton-1,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team