No migrations via phone for any package as confirmed by their sales department.

<p>I would like to express my frustration and disappointment with regards to your service of package migration. If anyone here would like to do a migration, go to the store and do it there as Telkom does not do migrations for any package over the phone for existing customers as confirmed by their sales department. This creates a problem for most customers as we are at work during the day and do not have the time to go and stand in a line just to migrate to a package with more data on the same service.</p> <p>On the 21 of July I contacted the sales department and went through the process of interrogation to determine that I am an existing client. I requested the migration and was assured that it only needed approval from the manager, which I was told could take 2 days. Today (25 July), I was notified by sales after needing to call them agáin that my migration can only be done in a shop…???</p> <p>How is this Possible?</p>