No means of topping up data

After being capped twice in 2 months after 5 days (10gb), which I found strange, I attempted to access Telkom's website to purchase a topup. Because I was capped, the website would not open. After 2 weeks of attempts, I called 10210 during office hours and was sent to 4 different departments. I was then put on hold for 1 1/2 hours, when the line was cut. Pathetic!