No means of contact

After spending an hour in a que to move my line, I get a sms 2 weeks later to say that my order has been cancelled and I must call THEM! After numerous unsuccessful attempts, I'm back in an hour que with 1 consultant dealing with sales / service! I can get better service from the guy selling lucky packets on the corner! Really Telkom! If you request me to call you, at least answer your phones! Holding for 40mins to talk to a consultant is unacceptable! Getting to the front, just so the consultant can tell me there's nothing on the system for my line to be moved!