NO Manager/Senoir Staff to assist with complaints

Went in to the store on Friday, store only opened up at 9h30 instead of 09h00.Key holder decided to take the day off. Manager was not in and I called the customer care line, they had to call the manager to arrange staff. How pathetic. Went back today 03 June ,only to find the manager is still not in. Tried to get some help from the sales desk regarding the term and conditions - re telkom mobile contract.. Sales staff could not assist as the don't have the terms and conditions on hand. I informed them its on the subscriber agreement. Still they would not assist. It is pathetic to see that the sales staff don't even know there own terms and conditions as I asked a few questions and she referred me to the manager of the store as she could not and will not answer the questions. Who operates a shop with no senior management to assist. Should the sales staff not be aware of there terms and conditions as they are signing up subscribers every day ? My nature of the complaint is they are in breach of thier own terms and conditions and no one is prepaired to discuss the disputes. And when you call the call centre is even worse as thay don't know them as well and can't assist either.