No management service

I trying to change over from Telkom to a SIP account provider and have been unable to do this for the last 3 months as there is an order on my Telkom account for a smart voice upgrade, I have explained to the call centre agents i did not request this nor did i approve. I have made more that 10 calls in the alst 3 months to get this sorted, The most trustrating part is that there is no way you can escalate this.

Seems like Telkom management do not think it worthwhile to answer clients complaints. After this experience im moving all myt business from them.

Useless