No luck with Telkom

Hi Telkom, You charged me even though I cancelled my subscription. Nine months later its a bad reflection on my credit report and I want to pay it as I know there is no winning when it comes to you.

I spend the whole day on the phone on Tuesday trying to get account details, being transferred from person to person, agent asking me for an old invoice as they allocated my landline to someone else. Only top be told I need to go and check the Debt collecting companies myself!

Eventually someone gave me a name of a company but no contact details, I tried to Google but there is no information.

Why is it so hard? All I want to do is pay and put this mess behind me so that you don't affect my credit score...even though I followed all the necessary steps.

Please help me get the details so I can pay the amount that is messing with my life.