NM
Nicole M
1 reviews | Active since Apr 2013
27 Jul 2015, 10:50
No Luck with fault
I reported my fault 2 months ago. Telkom still hasn't come to repair it. Yesterday I get a message to say that it was restored which I know for a fact it wasn't fixed. Not one technician hasn't even contacted me but they have all been to the house. I am so irate and the call centre doesn't help either except for Sorry. Sorry doesn't fix the problem!!! What gives Telkom, I never have had this service for you before.
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Telkom's replyOfficial
27 Jul 2015, 12:54Hello Disgruntal,
Kindly note we have escalated your query with our Technical Team and sent you an email requesting vital details.
Reference number SM128715.
Please reply to the email sent for the investigation to commence.
Should you need to contact us for any further questions please contact us via Email: ***.
Regards
Frank
Social Media Team
***
081 180
Kindly note we have escalated your query with our Technical Team and sent you an email requesting vital details.
Reference number SM128715.
Please reply to the email sent for the investigation to commence.
Should you need to contact us for any further questions please contact us via Email: ***.
Regards
Frank
Social Media Team
***
081 180
Telkom's reply27 Jul 2015, 12:54
Official
Hello Disgruntal,
Kindly note we have escalated your query with our Technical Team and sent you an email requesting vital details.
Reference number SM128715.
Please reply to the email sent for the investigation to commence.
Should you need to contact us for any further questions please contact us via Email: ***.
Regards
Frank
Social Media Team
***
081 180
Kindly note we have escalated your query with our Technical Team and sent you an email requesting vital details.
Reference number SM128715.
Please reply to the email sent for the investigation to commence.
Should you need to contact us for any further questions please contact us via Email: ***.
Regards
Frank
Social Media Team
***
081 180