No luck in cancelling my data package

I called Telkom to cancel my data package, i held on for over an hour and eventually when someone answered the phone i was advised that i will have to fill in a cancellation form online.<br> I called to cancel my data package because there is no email address where i can forward my request to and then i must still go find the cancellation letter and have it filled in and wait till the world comes to an end.<br> I need assistance urgently, i cant believe that customers are treated this way.<br> <br>