1 reviews | Active since Jan 2012
No luck cancelling a service
<p>Phoned to cancel my service on 27 May '16, spoke to Nokukhanya Amanda Ndwandwe, who was helpful, and sent the cancellation form. E-mailed the cancellation form same day and received delivery confirmation. Followed up with calls in June, was told escalation could only happen after 4 weeks. 1 July spoke to Daleen Julianne Theron who asked that I resend the form, I did that the same day. Have since not heard back from her despite following up twice. We are now in the USA phone number: + ********** 811. Please help to cancel the service effective 30 June.</p>
Good morning
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your reference: AI **********
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Good morning
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your reference: AI **********
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Unfortunately the cancellation has still not been processed. Originally requested 27 May with effective date 30 June. Just receveived the regluar monthly invoice for August... 3 months and counting for a cancellation. Surely it cannot be this hard? Reference AI: two five three eight one four eight
Unfortunately the cancellation has still not been processed. Originally requested 27 May with effective date 30 June. Just receveived the regluar monthly invoice for August... 3 months and counting for a cancellation. Surely it cannot be this hard? Reference AI: two five three eight one four eight